IT Support - Hybrid - HealthTech - £32,000

Role: IT Support
Type: Permanent
Salary: £32,000 + travel expenses
Location: Hybrid - remote with occasional travel (2-3 times per month)

iO Associates are pleased to be working with a leading technology company dedicated to partnering with Healthcare organisations. Their innovative software solutions benefit both clinicians and patients and improve overall patient care/outcomes.

The company is seeking a motivated and skilled IT Support Specialist to join their dynamic team on a permanent basis. As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to both their internal and external service users, ensuring the smooth operation of IT systems and applications.

Key Responsibilities:

• Provide technical support and assistance to internal and external teams via phone, email, or in person
• Troubleshoot and resolve software and application issues promptly and efficiently
• Manage user accounts and permissions in various systems and applications
• Collaborate with IT team members to implement and maintain network infrastructure
• Perform routine maintenance tasks, such as system updates and backups
• Occasional out of hours support

Requirements:

• Degree in Information Technology, Computer Science, or related field preferred
• Proven experience in a similar IT support role, specifically working in a Software Development environment
• Proficiency in troubleshooting applications, software, and network issues
• Familiarity with Salesforce as a ticketing tool
• Understanding of SQL and database management concepts
• Excellent communication and customer service skills
• ITIL experience is desirable

What's in it for you?

• Opportunity to work with cutting-edge technology in a leading digital-health organisation
• Collaborative and inclusive work environment that values innovation and teamwork
• Competitive salary and benefits package
• Career growth and development opportunities
• Hybrid working

This is a niche opportunity to work with a leading company that transforms healthcare outcomes via its specialist solutions, and we need people like you to make that happen.

If you are an IT Support Specialist with experience in 1st and 2nd line support, have worked with software and applications, are technically savvy with an understanding of SQL and have experience working for a Software Development company then please don't hesitate to get in touch.