1st and 2nd Line Support

IT Support Consultant

Netherlands (Remote working available)

€40,000 - €50,000 + Benefits

Are you looking for a position with full training and the opportunity to excel your career?

Do you have experience with IT software? Or perhaps experience in the retail sector? This could be as a shop/retail manager.

Very well established, this international company are a global supplier of integrated business systems into retailers, manufacturers, and distributors.

I am looking for candidates with the following experience:

• English and Dutch speaking
• Background in IT Software, IT Support, OR background in retail sector
• Experience working with IT equipment

Day to day you will be involved with:

• Providing 1st and 2nd level customer support to software over phone, chat and email
• Perform assessment, investigations and resolutions of incidents and requests
• Troubleshoot issues through to a successful resolution or provide sufficient information for escalation to the 3rd level support team

All in all, this is a role with great training and future career prospects.