1st/2nd Line Technical Support

1st/2nd Line Technical Support

Part Remote / £27,000 to £30,000 / Bristol

An international charity organisation is looking for an enthusiastic 1st/2nd Line Support Engineer to join their support team. This is due to rapid growth and success over the last year. As a team they provide international digital solutions for the organisation as well as ongoing support of their infrastructure and applications.

You will become a SME in the support team, sitting between the 1st and 2nd line teams as an initial escalation point. The role will include lots of training and development across cloud and on prem technologies, as a charity they have immense training resources for employees. This is an amazing opportunity to be part of a charity making a big difference across the globe. With a fun and inclusive culture.

This role will include/require:

• Acting as the initial escalation point from the 1st line team
• Coaching and mentoring the 1st line team
• Microsoft 365 support - SharePoint, Teams, OneDrive, Intune
• Networking knowledge
• Endpoint experience would be beneficial
• Completing training, and developing yourself across multiple technologies supported by the business

Good communication skills and being pro-active are important skills for this position.

So if you would like to be part of an inspiring charity where you can play a key role in the support of their global infrastructure. Apply now with the button below!

If you would like more information on this role, please contact me on my email below or message Logan Browne on LinkedIn.

l.browne @ ioassociates.co.uk