Service Desk Analyst | SE London

Service Desk Analyst | SE London

Ambitious and dynamic Service Desk professional wanted by growing business in order to help provide a better customer service. Strong technical knowledge, a confident phone manner and demonstrable industry skills are key.

Responsibilities will include:

• Resolving technical problems
• Supporting 2nd Line in order to ensure all client queries are dealt with efficiently
• Keeping up to date with the latest technologies and suggesting improvements to service where applicable
• Routing calls to available specialists in more complex and difficult cases

Key knowledge to include:

• Strong knowledge of Microsoft products
• Good understanding of Wi-Fi and networking
• Experience in a customer-facing role
• Strong problem-solving skills and ability to prioritise

The client is keen to get the successful candidate appointed as soon as they are available. A competitive salary is being offered (DoE) and interviews are being arranged at short notice.

Are you ready to join a company with excellent career development opportunities? For more details on the above position then please do not hesitate to get in touch. Apply online or contact Jonathon Pritchard at

Alternatively, do you know anyone within your network who might be interested? We offer a great referral scheme for successful placements.

Service Desk Analyst | SE London