1st/2nd Line Support Engineer

1st/2nd Line Support

Part Remote / £28,000 / Bristol

An international charity organisation is looking for an enthusiastic 1st/2nd Line Support Engineer to join their support team. This is due to rapid growth and success over the last year. As a team they provide international digital solutions for the organisation as well as ongoing support of their infrastructure and applications.

You will provide 1st/2nd line technical support across the organisation including troubleshooting and resolving tickets. The role will include lots of training and development across cloud and on prem technologies, as a charity they have immense training resources for employees. This is an amazing opportunity to be part of a charity making a big difference across the globe. With a fun and inclusive culture.

This role will include/require:

• Providing 1st/2nd line support
• Troubleshooting and resolving tickets
• Microsoft 365 support - SharePoint, Teams, OneDrive, Intune
• Networking or Endpoint knowledge would be beneficial
• Completing training, and developing yourself across multiple technologies supported by the business

Good communication skills and being pro-active are important skills for this position.

So if you would like to be part of an inspiring charity where you can play a key role in the support of their global infrastructure. Apply now with the button below!

If you would like more information on this role, please contact me on my email below or message Megan Wilshaw on LinkedIn.

m.wilshaw @ ioassociates.co.uk