Customer Software Support Analyst

We are working exclusively with a brilliant global reaching financial company based in London who are on the lookout for its next Customer Software Support Analyst.

The ideal candidate has a background in customer support or client services and is looking to take the next step in their career to grow alongside the company into a position of seniority.

If you are looking for a new role where the company prioritises potential and development then this is definitely the right position for you,

The role would be based in their London office but with a Hybrid approach with a couple of days in the office and the rest from home. Alongside a market-competitive salary of up to £28,000.

If you have experience of the following,

• Customer Support.
• Client Services Relations.
• Experience dealing with queries.
• Using ticketing systems.

A bonus would be,

• A grasp of software.
• Experience with using GEMS, BoardWorks or CIMS.
• Any presentation experience.

Role: Customer Software Support Analyst

Permanent

Location: London

The role will involve,

• Providing customer support.
• Handling customer queries via email and telephone.
• Solving Software issues (Training will be provided).

Experienced needed,

• Experience of providing customer support.
• The passion to want and grow alongside the business.
• Client services relations.
• Using ticketing systems.

If you don't have all of the above skills then please still get in touch as, the most important thing to point out is that this client favours want and drive over technical ability, as skills can be taught but passion cannot.

Benefits include,

• Supportive environment and team, encouraging progression and growth.
• Brilliant training fully paid for by the business.
• The opportunity to progress within the company.

If this could potentially be of interest, please get in touch. I would love to tell you more.