Senior Service Designer | up to £700/day (Inside IR35) | 6-Month Contract | London - Hybrid
We are seeking a highly experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government AI transformation programme. This is a unique opportunity to influence how AI can power the next generation of UK public services, with real impact at scale.

Key Responsibilities:

Lead and coordinate service design work across agile, multidisciplinary teams.
Design services that are efficient, inclusive, accessible, and user-centred.
Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies.
Use research and data to inform service improvements and address user needs.
Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving.
Champion accessibility, legal compliance, and sustainability in service design.
Mentor junior designers and promote best practice across government design communities.

Required Skills & Experience:

Extensive experience designing services in complex digital environments.
Strong track record of working with user research data to drive decisions.
Ability to influence and negotiate design direction with senior stakeholders.
Proven experience in agile and collaborative, multidisciplinary environments.
Expertise in leading design workshops and inclusive co-design activities.
Commitment to accessible and equitable public service delivery.
Experience supporting and mentoring other designers.

Desirable:

Experience across the full service lifecycle (discovery to live).
Experience working with UK government departments, public sector, or non-profit organisations.
Excellent organisational and planning skills.

This is a fantastic opportunity to join a pioneering programme at the heart of UK government digital transformation. If you are passionate about user-centred design and want to work on services that make a real difference, we encourage you to apply.