Tech & Digital

First Line Support

  • Location


  • Sector:

    Tech & Digital

  • Job type:


  • Salary:

    Up to £28000 per annum

  • Contact:

    Imogen Linham

  • Contact email:

  • Job ref:


I am currently working with one of my favourite clients based in Cheltenham who are looking to add another member to their growing service desk team!

The role is fast paced, challenging and exciting with lots of room for progression and growth with tailored progression plans.

We are looking for IT Service Desk Analysts with proven 1st line Support experience who can offer excellent customer service skills, in particular those who can deliver updates whether they be positive, negative or indifferent amongst the ticketing process.

The salary for this role also ranges up to £28,000.

What experience are we looking for?

  • Experience working within a professional and busy IT Service Desk
  • Microsoft Windows Support, versions 7 and windows 10
  • Customer service skills, telephone manner and written communication skills
  • Troubleshooting skills
  • Server experience would be beneficial but not essential

You will get amazing support and training plus a tailored career progression plan. As the company grows so will your role.