2nd Line IT Support Technician - Oxford
Salary - £30,000 - £32,000

We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies.

Based in Oxford, you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.

What you'll be doing

Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
Support and install hardware, software, and mobile devices.
Gain exposure to server administration and infrastructure technologies.

What we're looking for

Previous experience in a similar IT support role.
Excellent customer service and communication skills.
Strong technical knowledge of:
- Windows 10, MS Server 2019/2022, MS Office 365
- Active Directory/Entra ID & Group Policy
- IP networking & telephony, DNS, DHCP
- Server, desktop, and network hardware

If interested, please share your CV and we can arrange a call to discuss further.