First Line IT Support Officer - Windows 11 Deployment Project

Location: London (onsite, 5 days per week)

Duration: Contract (3-6 months)

Start date: Week commencing 17th November

Rate: Up to £200 p/d

iO Associates is supporting a large public sector organisation based in London on an exciting Windows 11 laptop deployment project, and we're looking for two experienced First Line IT Support Officers to join the team urgently.

This is a hands-on, fast-paced role supporting the roll-out of approximately 5,000 new Windows 11 laptops, where you'll play a key part in deployment sessions, end-user support, and post-deployment "hypercare."

Key Responsibilities

Lead deployment sessions - set up rooms, prepare equipment, and guide users through the rollout process
Install and configure new laptops, ensuring accurate inventory management and retrieval of old devices
Configure software applications and operating systems, with a focus on Windows 11
Test and troubleshoot hardware and software issues to ensure smooth operation
Provide first-line support to end users, both onsite and remotely, during and after deployment
Maintain accurate documentation of deployment activities, issues, and resolutions

What do we need from you?

Proven experience providing first-line IT support in a professional environment
Strong knowledge and hands-on experience with Windows 11 (essential)
Previous experience supporting or participating in a laptop deployment or hardware refresh project (desirable)
Excellent troubleshooting, communication, and customer service skills
Ability to work onsite full-time in central London

If you're available immediately and keen to be part of a major technology rollout, we'd love to hear from you.

Apply today to help deliver a successful Windows 11 transition for this leading public sector organisation.