First Response Technician - Water

Job Title: First Response Technician - Water

Location: Cardiff UK (to be onsite whenever required)

Job Type: Permanent

Salary: £25- £30 k pa

iO is looking for a water claims to handle the insurance claims who will be handling day to day management of claims under your control, excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim.

Responsibilities:

• They deliver straightforward and reliable claims solutions, specialising in household and motor insurance claims with a focus on customer service.
• Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals
• Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required
• Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils.
• To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded
• Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review Undertaking triage assessments and reporting accordingly.

Skills:

• This is an excellent opportunity if you are working as a Claims Handler and looking to grow in the same area. Please apply on the link below if you want to know more about the role and company.
• At least 2 years previous experience of working in construction and/or building works
• Knowledge of the Insurance claims process (desirable)
• Previous experience within damage restoration (desirable)
• Asbestos awareness (desirable)

This is an excellent opportunity if you are working as a Claims Handler and looking to grow in the same area. Please apply on the link below if you want to know more about the role and company.