Role: IT Support
Type: Permanent
Salary: £30,000
Location: Fully remote
Start: ASAP

iOAssociates are working with a leading healthcare technology company who are seeking a Technical Specialist to join their team on a permanent basis. The company are dedicated to revolutionising healthcare technology to improve patient outcomes and streamline operations.

The role is remote but you may be required to travel to the office for meetings from time to time.

Key Responsibilities:

Serve as the initial point of contact for all end user support calls and emails
Ensure effective incident management processes are followed
Accurately log and monitor all incidents to identify potential problem trends
Escalate incidents to 2nd line teams promptly when necessary
Identify and diagnose issues, providing support and advising users on appropriate actions
Monitor issues from initiation to resolution, providing essential advice and support to end users
Assist in developing Knowledge Articles and communications for end users

Key Skills:

Clear and effective communication with both technical and non-technical staff
Strong problem-solving skills
Previous experience in a busy IT Support Desk environment
General knowledge of IT systems and infrastructure, with a quick ability to learn new tools/areas
Flexibility to adapt to rapidly changing priorities
Attention to detail and a methodical approach to work
Proficiency with Microsoft Office, including Microsoft Sharepoint

Desirable:

Familiarity with Halo Service Desk software

Knowledge of endoscopy and healthcare software

Understanding of image capture technologies

If you're passionate about healthcare technology and have the skills to excel in this role, don't hesitate in applying now!