3rd Line Support Engineer
Location: Bristol - Hybrid/Onsite
Salary: Up to £45,000

We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact.

What you'll be doing

Acting as the go-to point for escalated incidents and complex service requests
Managing and maintaining core infrastructure including servers, storage, networking, and cloud platforms
Ensuring IT security best practices are followed, including patching, vulnerability remediation, and access management
Administering backup and disaster recovery solutions such as Acronis and Azure Backup
Overseeing Windows Server environments (2012-2022), Active Directory, Entra ID, DNS and DHCP
Supporting and securing cloud environments (Azure and AWS)
Administering Microsoft Exchange and Office 365
Delivering IT projects from planning through to successful completion
Maintaining clear documentation and contributing to internal knowledge sharing

What we're looking for

Proven 3rd line / senior technical support experience
Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365
Hands-on knowledge of Azure and/or AWS cloud platforms
Experience with VMware and Hyper-V virtualisation
Familiarity with firewall management, VLAN creation, LAN/WAN troubleshooting
Solid understanding of backup and disaster recovery solutions
Awareness of compliance frameworks (Cyber Essentials Plus, PCI DSS, ISO, CoCo)
Excellent problem-solving skills with a security-first mindset

If interested, please share your CV to arrange a call and discuss further!