Engineering

Programme Manager - ServiceNow IRM Implementation

  • Location

    England

  • Sector:

    Technical Sales & Marketing

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Ella Ross

  • Contact email:

    e.ross@ioassociates.eu

  • Job ref:

    BBBH166864_1757057986

Programme Manager - ServiceNow IRM Implementation

Location: Remote

We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.

Programme Leadership & Governance

  • Establish programme governance, reporting structures, and stakeholder engagement plans.
  • Define and manage programme scope, objectives, and success criteria.

Project Planning & Execution

  • Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
  • Coordinate stakeholder workshops and requirement gathering sessions.
  • Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.

Risk & Compliance Oversight

  • Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
  • Monitor and manage programme risks, issues, and mitigation strategies.

Stakeholder Management

  • Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.

Quality Assurance & Delivery

  • Ensure delivery of configured IRM components including:
  • Policy and Compliance Management
  • Risk Management
  • Audit Management
  • Vendor Risk Management (optional/inclusion-based)
  • Oversee development of custom workflows, dashboards, and reports.

Training, Documentation & Support

  • Ensure delivery of comprehensive training for administrators and end-users.
  • Validate documentation quality and completeness.
  • Oversee post-implementation support for a minimum of 90 days.

Must have:

  • 8+ years of regulated industry experience
  • ServiceNow certifications or experience with IRM modules
  • Proven success managing ServiceNow enterprise software implementation programmes
  • Strong understanding of risk management, compliance, and governance frameworks.
  • Experience with RFP processes and vendor evaluation.
  • Excellent stakeholder management and communication skills.

Desirable:

  • Familiarity with ITSM, CMDB, and integration best practices.
  • PMP, PRINCE2, or equivalent certification preferred.
  • Background in risk or compliance functions.