Tech & Digital

1st Line Support Engineer

  • Location


  • Sector:

    Cloud, Infrastructure & Support

  • Job type:


  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Rebecca Long

  • Contact email:

  • Job ref:


  • Consultant:

    Rebecca Long

1st Line Support Engineer
Location: Cheltenham (Hybrid model to at home and office based)
Salary: Up to £25,000 - £27,000 plus work from home, private medical & pension, regular team socials and much more
Contract Type: Permanent

Are you looking for a company that offers great career progression?

Would you like to develop your skills by receiving fantastic training?

iO Associates are helping an established, rapidly growing private healthcare company who need a Service Desk Analyst to join them on a permanent basis. This position has become available as someone within the team was recently promoted, showing the great career opportunities that are on offer.

You will be given all the support and guidance needed in order to progress into a 2nd/3rd line role and take your career to the next level

We are looking for IT Service Desk Analysts with proven 1st line Support experience who can offer excellent customer service skills, in particular those who can deliver updates whether they be positive, negative or indifferent amongst the ticketing process.

What experience are we looking for?

  • Experience working within a professional and busy IT Service Desk
  • Microsoft Windows Support, versions 7 and windows 10
  • Customer service skills, telephone manner and written communication skills
  • Troubleshooting skills
  • Server experience would be beneficial but not essential

You will get amazing support and training plus a tailored career progression plan. As the company grows so will your role

Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100 / r.long @ or apply using the link