3rd / 4th Line Engineer

Job Title: 3rd / 4th Line Engineer

Location: Bath, UK

Working Pattern: Hybrid (2 Days Onsite)

Employment Type: Permanent

About the Role

We’re hiring a 3rd / 4th Line Engineer to join a busy Service Delivery team supporting a modern enterprise infrastructure environment.

This role combines high-level technical support, infrastructure improvement projects, and BAU operations across cloud, networking, security, and Microsoft technologies.

Key Responsibilities

• Provide 3rd / 4th line support and technical escalation management
• Support and maintain cloud, server, networking, and security infrastructure
• Work on infrastructure improvement and modernisation projects
• Manage backups, disaster recovery, monitoring, and security tooling
• Troubleshoot performance, reliability, and connectivity issues
• Work with vendors and third parties to resolve incidents and deliver projects
• Produce and maintain technical documentation

Required Experience

Strong experience across:

• Microsoft Azure & Microsoft 365
• Active Directory & Windows Server
• VMware infrastructure
• Networking, Wi-Fi, firewalls & SDWAN
• Veeam, Zerto & backup solutions
• Intune, Exchange Online & infrastructure security

Experience with Aruba networking technologies would be beneficial.

Key Attributes

• Strong troubleshooting and problem-solving skills
• Comfortable owning technical escalations through to resolution
• Customer-focused with strong communication skills
• Able to balance BAU support alongside project work
• Proactive and improvement-driven mindset

If you enjoy working in a hands-on 3rd / 4th line infrastructure role across cloud, networking, and security technologies, this is a strong long-term opportunity.