3rd-Line Support Engineer

Job Title: 3rd-Line Support Engineer

Location: Remote Open to candidates based in (Brazil, Argentina, Uruguay, Colombia, Peru, Mexico)

Contract Duration: 6 months with possible extension
Extension: Strong likelihood of renewal following the initial 6-month pilot

We’re Looking For :-

We are looking for 3rd-Line Support Engineer to join a UK-based integration platform provider, supporting enterprise customers operating business-critical integrations and APIs. Working alongside a Senior Shift Lead, you’ll play a key role in supporting live customer environments, investigating complex issues, and helping ensure the stability and performance of a modern integration platform.

This is an excellent opportunity for someone with a strong support background who enjoys troubleshooting, incident resolution, and working with APIs and integrations in a fast-paced production environment.

Key Responsibilities

• Investigate and resolve complex production issues and customer incidents
• Troubleshoot APIs, integrations, middleware, and platform-related problems
• Support critical incident management and service restoration activities
• Perform root cause analysis and assist with long-term fixes
• Support integration testing and deployment activities
• Work closely with the Senior Shift Lead and wider engineering teams
• Contribute to development and platform improvement work between incidents
• Maintain high levels of customer service and operational excellence

Required Skills & Experience

• API Fundamentals
• Debugging & Troubleshooting
• Integration Testing Support
• L3 / Production Support experience
• Experience supporting APIs, integrations or middleware platforms
• Strong problem-solving and analytical skills

Nice to Have

• MuleSoft Integration Associate certification
• Experience with MuleSoft, Boomi, Workato, SnapLogic, Azure Integration Services or similar integration platforms

On-Call Requirements

• Shared weekend and UK bank holiday rota
• Must be available to respond within 15 minutes of an escalation
• Laptop and internet access required during on-call periods

What’s On Offer

• Fully remote working
• Full platform training and shadowing before go-live
• Exposure to enterprise-scale integrations and APIs
• Opportunity to work with a modern composable iPaaS platform
• Development work between incidents
• Long-term contract potential beyond the initial engagement
• Collaborative international team environment

Security Requirements

• Access to client production environments is granted on a temporary, incident-by-incident basis
• Country of residence must be confirmed due to client data processing restrictions
• NDA and background check required

If you have a background in Application Support, Production Support, Integration Support, API Support, Middleware Support, or L3 Support Engineering, we’d love to hear from you. Apply now and upload your updated copy of your CV and the team will get in touch with you.

Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate’s experience, skills and qualifications. Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.