Business Support Technician

Title: Business Support technician

Salary: Up to £60,000 D.O.E

Location: Basildon (On site)

Join an exciting, growing and soon to be ‘technology first’ UK-based organisation’s ICT Business Support team, ensuring core business systems are reliable, fit for purpose and continuously improved. You’ll act as the link between business users and technical teams, capturing requirements, configuring/developing solutions, and supporting live services.

Key responsibilities

• Support, upgrade and improve internal business applications and services (availability, quality, incident response).
• Gather requirements from stakeholders and translate into clear technical deliverables.
• Configure/develop solutions and coordinate delivery with internal teams and third-party suppliers.
• Build and maintain reporting/BI outputs (Power BI) and support data platforms (SQL).
• Manage/administer SharePoint sites and business system access/configuration.
• Create/configure system interfaces and support integrations (e.g., file transfer/API-style services).
• Ensure solutions meet operational and regulatory/compliance needs.
• Occasional UK travel.

Essential experience/skills

• 2+ years in an IT support and/or development environment.
• Requirements gathering + delivery of system improvements/projects end-to-end.
• Strong stakeholder communication; able to explain technical concepts clearly.
• SQL skills (queries; SQL Management Studio).
• Power BI reporting experience.
• Understanding of web/data services (REST/SOAP, JSON/XML) and data migration concepts.

Benefits:

• 25 days holiday plus bank holidays
• 5% Pension contributions
• Learning and development budget
• Private medical cover
• And more!

If you’re interested in this role, or know someone who would be, then please contact a. methula@ ioassociates.co. uk