Creatio SME

Creatio SME

Remote (UK)
Full-time (Permanent)

Up to £60,000 + Benefits

iO Associates has partnered with a fast-paced organisation operating a high-volume contact centre environment. We are supporting the hire of a Creatio SME to join a lean, agile team and act as the functional authority for the Creatio platform.

This is a hands-on, business-facing role with real influence over how the platform is shaped and adopted. You’ll work closely with a Creatio-experienced Business Analyst and the wider digital transformation team to maximise value through out-of-the-box capability, rapid delivery, and a clear platform roadmap (including AI enablement).

Key Responsibilities:

• Creatio functional authority: Advise stakeholders on Creatio’s out-of-the-box capabilities and best-practice configuration to minimise custom development and delivery time
• Requirements & solution advisory: Translate business needs into functional Creatio solutions, prioritising native features before any bespoke build
• Contact centre optimisation: Improve agent workflows, case management, and customer interaction quality within a high-volume environment
• AI roadmap support: Contribute to implementing AI capabilities in Creatio to enhance customer interactions, support self-serve, and manage demand effectively
• Configuration & delivery: Configure workflows, dashboards, and business process automation within an agile delivery framework
• Integration awareness: Advise on integration approaches between Creatio and third-party tools to support effective data flow
• Support & troubleshooting: Provide functional support to users, resolve platform issues, and drive platform utilisation
• Documentation & enablement: Produce clear functional documentation and deliver training / knowledge transfer to stakeholders and team members

Required Skills & Experience:

• Demonstrable hands-on experience with Creatio (minimum v8.3)
• Strong functional knowledge of Creatio CRM and BPM, with a clear bias toward out-of-the-box solutions
• Proven experience optimising Creatio in a contact centre environment
• Comfortable working in an agile delivery setup
• Strong communication skills, able to advise both technical and non-technical stakeholders
• Track record of translating requirements into practical, functional platform solutions

Desirable / Bonus:

• Familiarity with Creatio v10.x and its latest feature set
• Hands-on delivery of AI-enabled features in Creatio 10.x (e.g., predictive routing/prioritisation, similar-text matching for knowledge suggestions, intelligent classification/field prediction, next-best-action style recommendations)
• Background in self-serve channel enablement and/or demand management via CRM

If you’re interested, please send your CV to [email protected].

Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate’s experience, skills and qualifications. Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.