Deskside Support Analyst

Deskside IT Support Analyst
Oxford (4 days onsite per week with occasional travel to Bath)
Permanent
Up to £37,500 per annum DOE

A Deskside IT Support Analyst is required to join a well-established, technology-led professional services organisation with an excellent reputation for its collaborative culture and investment in employee development. This is a fantastic opportunity to provide hands-on IT support to office-based users, acting as the face of IT while delivering a first-class customer experience in a fast-paced professional environment.

Working alongside the Service Desk and Infrastructure teams, you’ll resolve hardware, software, Windows 11, and network issues, manage incidents and service requests, support system deployments and IT projects, and contribute to continual service improvement. You’ll also liaise with senior stakeholders, ensuring issues are resolved efficiently while maintaining high service standards.

What we’re looking for:

• Previous experience in a Deskside Support, Desktop Support, or IT Support role.
• Strong troubleshooting skills across Windows 11, laptops, hardware, software, and networking.
• Experience managing incidents and service requests within an ITIL or SLA-driven environment.
• Excellent communication and customer service skills, with confidence supporting senior stakeholders face-to-face.
• A proactive, organised approach with the ability to work independently and as part of a wider IT team.
• Experience within a professional services environment (legal, financial, or similar) would be advantageous but isn’t essential.

This is an excellent opportunity to join a people-focused organisation that offers a supportive team environment, genuine career progression, and the chance to make a real impact by delivering high-quality IT support across the business.

Sounds like you? Apply now!