eDV Service Delivery Manager

eDV Service Delivery Manager
6 months rolling contract (very likely to extend)
Up to £650 per day Outside IR35
Starting ASAP in January
Hybrid working Cheltenham (2 days p/w wfh)

One of our longest standing clients in the eDV space is looking to bring on a Service Delivery Manager for some of their key projects that they are delivering directly into the client.

This is a great opportunity to work on an Outside IR35 basis in this space with an SME who is directly working with the Cheltenham client.

If you’re interested in the below details, please don’t hesitate to apply as this is an urgent requirement

Overview:
The Service Manager will be responsible for managing the provision of a software development service for a Government customer. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement.

Key Skills:

• Experience of managed service provision into public sector customers
• Strong written and verbal communicator
• Strong experience with ITSM frameworks such as ITIL and ISO 20000
• Familiarity with Service Integration and Management (SIAM)

Responsibilities:

• Manage a team of up to 10 engineers to support the system.
• Ensure timely response to incidents and oversee incident management process
• Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions
• Liaise with customer and other supplier stakeholders to manage and resolve issues
• Contribute to configuration and asset management processes at the client
• Ensure continuous delivery of updates into the test, reference, and production systems
• Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities
• Provide regular reporting to customers on the provision of the managed service, including SLAs, KPIs etc.
• Acting as a point of escalation for customers
• Working closely with customer stakeholders on an ongoing basis to ensure that our managed service docks into their own processes and tooling effectively and efficiently
• Supporting internal stakeholders with commercial proposals and negotiations as required
• Identifying and reporting commercial opportunities to the internal commercial stakeholders