Head of Delivery

Role: Head of Delivery
Clearance: SC Eligible
Type: Permanent
Salary: Up to £105,000 (DOE)
Travel: Hybrid – remote with travel to London/South West

iO Associates are working with a consultancy in their search for an experienced Head of Delivery to lead and evolve their delivery function across a large, complex customer base.

You’ll be responsible for shaping and unifying a delivery function that spans both project and service delivery, driving consistency, stronger governance, and improved performance across a large portfolio.

You will lead a small team of delivery professionals and act as a senior escalation point for delivery, commercial and customer issues. This is a hands-on leadership role, balancing strategic ownership with active involvement in complex delivery challenges.

You’ll also play a key role in improving delivery practices, introducing better tooling, and driving continuous improvement across ways of working.

Responsibilities:

• Own end-to-end delivery performance across a large Public Sector portfolio, ensuring strong outcomes across cost, quality and SLAs
• Oversee delivery governance, forecasting, reporting and assurance across multiple contracts
• Act as senior escalation point for complex delivery, commercial and customer issues
• Lead, coach and develop a team of delivery professionals, setting clear standards and ways of working
• Drive continuous improvement across delivery operations, including tooling, automation and cross-functional alignment, and support mobilisation and bid activity where required

Skills & Experience:

• Significant senior delivery leadership experience within consultancy, systems integration or technology services
• Experience working within Central Government, Defence or similarly regulated sectors
• Strong understanding of delivery governance, risk, assurance and reporting
• Experience managing multi-contract, multi-customer delivery portfolios
• Strong stakeholder management experience at senior (Director / C-level) level
• Experience leading and developing delivery teams and coaching delivery managers
• Commercial awareness including forecasting, margin, contracts and change control
• Strong understanding of Agile, hybrid and waterfall delivery methodologies
• Experience operating in complex, fast-paced and ambiguous environments

Desirable Experience:

• Exposure to UK Government delivery frameworks or assurance processes
• Experience introducing or improving tooling (e.g. Power BI, Jira, Azure DevOps, Microsoft 365 / Copilot)
• ITIL and/or ISO standards (20000, 27001, 9001)
• Experience supporting bids, mobilisation and large-scale transformation programmes

What’s on Offer?

• Salary up to £105,000 depending on experience
• Hybrid working (London / Bristol) with flexibility
• Senior leadership role within a large-scale Public Sector portfolio
• Opportunity to shape and unify a delivery function
• High-visibility role with direct impact on customer outcomes and business performance
• Strong focus on modern delivery practices, tooling and continuous improvement

If you’re currently operating in a senior delivery leadership role within consultancy, systems integration or managed services and have experience leading complex, multi-customer portfolios within regulated environments, please don’t hesitate to apply now!