Head of Planning and Scheduling

One of my clients are hiring a Head of Planning & Scheduling to lead the build-out of a central planning and scheduling function and drive measurable improvements in productivity and service performance.

The role

• Lead the move from locally-run planning to a standardised, centralised operating model
• Partner with operations and a wider digital transformation programme
• Embed optimisation-led planning and scheduling to improve schedule stability and utilisation

Key responsibilities

• Build and lead a central planning & scheduling team
• Define SOPs, playbooks, governance and role clarity
• Create a capacity planning framework (demand forecasting, skill-mix, resourcing inputs)
• Own 4-6 week forward planning (backlog shaping, work readiness, volume smoothing)
• Govern D+1 scheduling (cut-offs, freeze windows, change control, quality)
• Codify “local knowledge” into structured constraints (access rules, estate rules, client needs)
• Drive continuous improvement (territory design, constraint tuning, job duration’s, workflows)
• Track and deliver benefits: reduced travel, improved productivity, better schedule accuracy

What we’re looking for

• Senior leadership experience in planning/scheduling within field service (or similar)
• Proven track record implementing new operating models (not just BAU management)
• Experience with scheduling optimisation tools (IFS PSO highly desirable)
• Strong analytical capability (workforce/capacity modelling; trade-offs and decision-making)
• Confident change leader who can influence operational stakeholders

Nice to have

• Experience supporting digital transformation / process automation
• Multi-region workforce planning and demand forecasting experience

If this is something you could be interested in, please hit apply and provide your latest CV and we’ll be in touch in due course.

MUST BE UK BASED.