IT Helpdesk / Associate

Job Title: ICT Service Desk Associate

Location: Dartford, UK (Office-based)

Employment Type: Permanent

About the Client

Our client is an established organisation with a growing ICT function that supports users across multiple sites and maintains high service and operational standards.

Role Overview

We’re hiring an ICT Service Desk Associate to provide first-line technical support across the business. You’ll be responsible for logging, managing, and resolving support tickets while delivering strong customer service across phone, email, and face-to-face interactions.

Key Responsibilities

• Provide 1st line IT support across multiple sites
• Log, manage, and resolve service desk tickets
• Troubleshoot hardware, software, and user issues
• Communicate clearly with non-technical users
• Support remote administration and system monitoring
• Follow ITIL-based service processes and SLAs

Required Experience

• Experience in an IT support / service desk role
• Knowledge of Microsoft technologies & Active Directory
• Understanding of ITIL framework (desirable)
• Strong communication and customer service skills
• Ability to prioritise and work under pressure

Key Attributes

• Customer-focused with a positive, can-do attitude
• Strong organisation and time management
• Comfortable working in a fast-paced support environment

If you enjoy hands-on IT support and helping users solve problems quickly, this is a solid opportunity within a growing ICT team.