IT Support Analyst - 1st Line

IT Support Analyst – 1st line
Bath, Onsite (5 days)
Up to £27,500 per annum

1st Line Support Analyst is required to join a leading UK professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous improvement offering a strong environment for professionals who thrive in fast-paced, customer-focused technical support roles.

You will be responsible for providing first-line technical support to end-users, acting as the initial point of contact for hardware, software, and system-related queries. This includes diagnosing and resolving common technical issues efficiently while ensuring more complex problems are escalated to second-line support when required. You will accurately log, track, and update support tickets within the ticketing system, maintaining clear records of issues and resolutions.

Required Skills:

• Previous experience in a customer support, service desk, or IT helpdesk environment
• Strong troubleshooting skills across operating systems, with the ability to learn new technologies quickly
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users
• Experience using ticketing systems and remote support tools

You’ll be joining a team that values clarity, collaboration, and high-quality service delivery, supporting a large and diverse user community with opportunities to further develop technical capability.

*P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.