IT Support Engineer

Support Engineer (1^st & 2^nd Line)

Bath (Hybrid – Once per Month)
£30,000 – £35,000 + Training, Certifications & Career Development

Are you currently working in a 1st/2nd Line Support role and looking for the opportunity to build a career in cloud and infrastructure engineering?

We’re working with a growing technology-led organisation that is investing heavily in its internal IT capability and is looking for an ambitious Infrastructure Engineer to join the team. This role offers a genuine pathway into cloud technologies, providing exposure to modern Azure environments, security tooling, automation, and enterprise infrastructure

This is an ideal opportunity for someone in their IT career who enjoys solving problems, taking ownership, and getting hands-on with new technologies. You’ll work alongside a highly experienced infrastructure team, supporting and developing cloud-first solutions while gaining valuable real-world experience and industry certifications

The Role

As an Infrastructure Engineer, you’ll support and maintain the organisation’s internal cloud and infrastructure estate, working across a broad range of technologies and projects. No two days are the same, and you’ll be given the freedom to learn, contribute ideas, and develop your technical expertise.

What We’re Looking For

We’re far more interested in attitude and potential than someone who already knows everything.

You’ll likely have:

• Experience within a Service Desk, IT Support, 1st Line, or 2nd Line Support position.
• Strong troubleshooting and problem-solving skills.
• A proactive approach and willingness to take ownership of technical challenges.
• A passion for infrastructure, cloud technology, and continuous learning.
• Excellent communication and customer service skills.
• The confidence to ask questions, take initiative, and get stuck into new challenges.  

What’s On Offer?

• Salary of £30,000 – £35,000
• Hybrid working with only one day per month in Bath
• Monthly team meet-ups and lunches
• Clear progression into Cloud and Infrastructure Engineering
• Ongoing training and certification support
• Exposure to Azure-first technologies and modern cloud platforms
• Work alongside highly skilled engineers in a collaborative environment
• Fast-moving interview process with immediate hiring requirements

If you’re looking to move beyond traditional support and build a long-term career in infrastructure and cloud technologies, we’d love to hear from you

Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100 / r.long @ ioassociates.co.uk

Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate’s experience, skills and qualifications. Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.