Salesforce Service Cloud Consultant

Salesforce Service Cloud Consultant- Voice

Location – (London/Hybrid)

Role Summary:

We’re hiring a Salesforce specialist in Service Cloud Voice, who will help design and deliver intelligent, scalable voice solutions that transform customer service operations. Acting as the bridge between business needs and technical implementation. You’ll work closely with clients to map their customer service strategies onto Salesforce’s voice technology, including Amazon Connect and Agentforce.

Responsibilities:

• Design and lead or support the implementation of Service Cloud Voice.
• Lead or support discovery sessions, workshops, and technical planning
• Configure and customise Salesforce Service Cloud Voice in alignment with customer needs
• Provide hands-on support during go-lives and manage any post-deployment enhancements

Essential Skills & Experience:

• Experience working with Salesforce Service Cloud or Contact Center solutions
• Hands-on experience implementing Service Cloud Voice, preferably with Amazon Connect and other telephony providers.
• Strong understanding of customer service processes and contact centre operations
• Salesforce certifications (e.g. Service Cloud Consultant) are a plus
• Experience with telephony systems, CTI integrations, or AWS tools is an advantage

Ready to make a difference?

Interested in shaping better customer experiences? Apply now.