Salesforce Service Cloud Specialist

Salesforce Service Cloud Specialist

Location – (London)

Role Summary:

We’re hiring a Salesforce Service Cloud Specialist to improve customer service operations and internal efficiency. You’ll work closely with cross-functional stakeholders to optimise processes, improve reporting, and enhance the overall service experience in a fast-moving environment.

Responsibilities:

• Optimising Customer Service operations using Salesforce Service Cloud.
• Managing Salesforce configuration, admin, and enhancements
• Building reports and dashboards for visibility and insights
• Supporting third-party integrations and improving service workflows

Essential Skills & Experience:

• Hands-on Salesforce Service Cloud experience (Admin/Dev).
• Exposure to Omni-Channel and Einstein Bot.
• Strong reporting skills and stakeholder communication.

Desirable Skills & Experience:

• Telephony or customer support tools.
• Strong Excel/data skills.
• Startup or scale-up experience

Ready to make a difference?

Interested in shaping better customer experiences? Apply now.