SC Cleared User Researcher x 2

SC Cleared User Researcher x 2
£500 p/d Outside IR35
Initial 3 month contract with a 6 month extension likely
Largely remote with some expensed travel

Overview

iO Associates are working on an exclusive basis with a User Centred Design Consultancy to search for 2 x experienced SC Cleared User Researchers for 2 x discovery phase workstreams for a data-sharing product spanning two government departments. The product will inform and shape operational strategy, requiring a strong understanding of complex, sensitive environments and stakeholder landscapes.

Key Responsibilities

• Lead and deliver end-to-end user research activities during discovery
• Design and execute appropriate research methods (e.g. interviews, contextual enquiries, workshops)
• Engage with a wide range of stakeholders, including operational users, policy, and technical teams
• Translate complex user needs into clear, actionable insights
• Support the definition of user journeys, pain points, and opportunities across departmental boundaries
• Present findings in a compelling and accessible way to inform strategic decision-making
• Collaborate closely with product, design, and delivery teams in an agile environment

Essential Skills & Experience

• Active SC Clearance (UKSV Security Clearance)
• Proven experience delivering user research in government or highly secure environments
• Strong discovery-phase experience, particularly in complex or cross-organisational services
• Ability to work with sensitive data and navigate constrained research environments
• Experience influencing senior stakeholders and shaping strategy through insights
• Excellent communication, facilitation, and storytelling skills

Desirable

• Experience working on data-sharing, interoperability, or cross-departmental services
• Familiarity with GDS standards and service design principles

Please don’t hesitate to apply if you’re an SC Cleared User Researcher as my client wants to interview WC 11th May.