City of Westminster
SC User Researcher
Posted on Friday, 23rd October 2026
Consultancy
City of Westminster
£475 per hour
Contract
User Researcher (SFIA 4)
Location: Remote
Clearance: Active SC Clearance (or recently lapsed)
Contract: Until March 2027
Rate: £475 per day (Inside IR35)
iO are looking for User Researchers to support a major Government transformation programme, helping teams better understand user needs and improve public services.
Key responsibilities include:
- Planning and conducting qualitative and quantitative user research
- Designing and facilitating interviews, usability testing and workshops
- Analysing research findings and translating them into actionable insights
- Communicating research outcomes to delivery teams and stakeholders
- Working closely with Service Designers, Product Managers and Delivery teams
- Supporting service teams through discovery, alpha, beta and live phases
- Championing user-centred design and evidence-based decision making
Key experience required:
- Proven User Research experience within Government, Public Sector or large-scale digital environments
- Strong understanding of GDS methodologies and standards
- Experience conducting user interviews, usability testing and research analysis
- Ability to communicate complex findings clearly and effectively
- Experience working within multidisciplinary agile teams
- Active SC Clearance or a clearance that has recently lapsed
This role offers the opportunity to work on impactful public-facing services within a large Government programme, with long-term contract prospects and remote working.
User Researcher (SFIA 4)
Location: Remote
Clearance: Active SC Clearance (or recently lapsed)
Contract: Until March 2027
Rate: £475 per day (Inside IR35)
