Senior Delivery/Project Manager

Title: Senior Delivery / Project Manager (SFIA 5) – ServiceNow & ITIL – SC Cleared
Salary: £65,000-£85,000 per year
Location: UK – hybrid/remote with occasional client‑site travel
Start: ASAP
Security: Active SC clearance required

About the client
Our client is an established digital services organisation delivering high‑impact programmes into UK public‑sector and regulated environments. They combine product delivery, service management and secure operations to build user‑centred services at scale.

The role
The client is seeking a Senior Delivery / Project Manager (SFIA 5) to lead end‑to‑end delivery of digital and IT service projects. You will translate strategy into delivery roadmaps, manage multidisciplinary teams and suppliers, embed ITIL service‑management practices and champion ServiceNow to operationalise service workflows. You will represent the programme at senior governance forums and ensure benefits, risk and compliance are delivered to expected standards.

Key responsibilities

• Own delivery for medium‑to‑large programmes: planning, resourcing, delivery, risk/issue management and benefits realisation.

• Embed ITIL best practice across service design, transition and operations, and lead ServiceNow adoption for incident, change, problem, CMDB and service catalogue.

• Manage and mentor cross‑functional teams (product, engineering, service, BAU) and third‑party suppliers.

• Run stakeholder forums, report to governance boards (RAG, RAID, benefits tracking) and influence senior decision‑makers.

• Ensure delivery meets security, compliance and interoperability requirements for public‑sector environments.

• Coach and uplift delivery capability across teams, supporting consistent delivery standards and governance by design.

Who the client wants

• Experienced Senior Delivery / Project Manager at SFIA level 5 (or equivalent) with a track record leading complex digital/IT programmes.

• Practical ITIL/service‑management experience and demonstrable ServiceNow exposure (design, configuration or operational use).

• Strong stakeholder management and clear communicator; comfortable presenting to senior stakeholders and governance boards.

• Proven ability to manage suppliers, risks, budgets and programme reporting.

• Experience working with public‑sector or regulated clients is highly desirable.

• Active SC clearance is essential.

• Hybrid/remote working style with willingness to travel to client sites occasionally.