Senior / Lead Service Designer

Remote First

Permanent

£65,000 – £75,000 + Bonus & Excellent Benefits

We are partnering with a leading digital consultancy delivering complex transformation programmes across Central Government to recruit an experienced Senior / Lead Service Designer.

This is an opportunity to join a highly successful and growing team, working on high-profile public sector programmes that shape and improve services used by millions of citizens.

We’re looking for a Service Designer who can confidently lead service design engagements while helping clients successfully navigate the Government Digital Service (GDS) lifecycle and assessment process.

The Role

As a Senior / Lead Service Designer, you’ll work within multidisciplinary teams to design and improve end-to-end services across a range of Government organisations.

You’ll be responsible for understanding user needs, mapping complex services, facilitating stakeholder workshops, producing service design artefacts, and ensuring services align to GDS standards throughout Discovery, Alpha and Beta phases.

A key part of the role will involve supporting teams through GDS assessments, helping to prepare evidence, articulate service maturity and demonstrate compliance with the GDS Service Standard.

Key Responsibilities

• Lead service design activities across complex digital transformation programmes
• Design and improve end-to-end public services
• Create service blueprints and customer journey maps
• Facilitate workshops and collaborative design sessions
• Work closely with Product Managers, User Researchers, Business Analysts and Delivery Managers
• Engage and influence senior stakeholders across client organisations
• Support services through Discovery, Alpha and Beta phases
• Contribute to GDS assessment preparation and evidence gathering
• Champion user-centred design principles and best practice

Essential Experience

• Senior, Lead or Principal Service Designer experience
• Strong Central Government delivery experience
• Excellent understanding of the GDS Service Manual and GDS Service Standard
• Experience supporting or leading Discovery, Alpha and Beta assessments
• End-to-end service design expertise
• Service blueprinting and journey mapping experience
• Strong workshop facilitation skills
• Excellent stakeholder engagement and relationship management capabilities
• Experience working within multidisciplinary agile teams

Highly Desirable

• Active SC Clearance
• Consultancy background
• Experience preparing evidence packs for GDS assessments
• Coaching and mentoring experience
• Experience delivering services across multiple Government departments

Ideal Background

We are particularly interested in candidates who have delivered services within organisations such as:

• HMRC
• DWP
• Home Office
• Ministry of Justice
• Defra
• Cabinet Office
• NHS

Experience gained within consultancies including Methods, Hippo Digital, TPXimpact, Made Tech, Kainos, Netcompany, Public Digital, dxw, Snook or similar organisations would be highly advantageous.

What Will Make You Stand Out?

Whilst Government experience is important, the key differentiator for this role is proven experience supporting services through GDS assessments.

You’ll ideally be able to demonstrate involvement in:

• Discovery assessments
• Alpha assessments
• Beta assessments
• Assessment preparation activities
• Evidence gathering and presentation
• Service Standard compliance

What’s On Offer?

• Remote-first working model
• Competitive salary of £65,000 – £75,000
• Performance bonus
• Comprehensive benefits package
• Opportunities to work on large-scale public sector transformation programmes
• Career progression within a growing consultancy environment
• Collaborative, user-centred and delivery-focused culture

If you’re an experienced Service Designer with a strong understanding of GDS and a track record of delivering successful Government services, we’d love to hear from you.

Remote First

Permanent

£65,000 – £75,000 + Bonus & Excellent Benefits

Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate’s experience, skills and qualifications. Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.