Senior Salesforce Business Analyst / Business Change Lead - Contract - Remote

Senior Salesforce Business Analyst / Business Change Lead – Contract – Fully Remote (USA)

Contract: 6-12 months | Must be available to start within 3 weeks

Do you understand how Sales, Marketing and Customer Success teams operate-and how to turn their needs into successful CRM delivery?

I’m supporting a global enterprise software services business with a Salesforce transformation. We’re looking for an experienced, business-facing contractor to connect business stakeholders, IT and the implementation partner, helping shape the solution and prepare teams to use it effectively.

The programme spans Sales Cloud, Revenue Cloud, Marketing Cloud, Data Cloud and Agentforce. You don’t need expertise in every product, but you should understand what makes CRM transformation work for the people using it.

What you’ll be doing:

• Lead workshops across Sales, Marketing, Revenue Operations and Customer Success.
• Map current and future processes across lead management, quoting, onboarding, account management and renewals.
• Translate business needs into requirements and user stories for the Salesforce delivery partner.
• Review proposed solutions, challenge gaps and help stakeholders reach practical decisions.
• Coordinate business participation in UAT and validate that processes work as intended.
• Support change communications, role-based training and business readiness.
• Help teams through go-live, hypercare and adoption.

   

What we’re looking for:

• 10+ years’ relevant experience across business analysis, business change, enablement, Sales Operations or Revenue Operations.
• Experience supporting a CRM transformation or implementation, ideally Salesforce.
• Strong understanding of sales, marketing and customer lifecycle processes.
• Confidence facilitating workshops, gathering requirements and documenting processes.
• Evidence of helping business users prepare for and adopt a new system.
• The ability to work effectively with senior leaders, business users, technical teams and implementation partners.

   

Experience with lead-to-cash, quote-to-cash, customer journey mapping or organisational change management would be particularly valuable.

You could currently be a Senior Salesforce Business Analyst, CRM Business Change Lead or Revenue Operations Transformation Lead. What matters most is your ability to connect business requirements, delivery and user adoption.

To apply, please send:

• Your latest CV.

• Your earliest available start date—you must be available within the next 3 weeks.

• Your expected hourly rate, including currency. This must be included in your response.

• Suitable dates and times for an initial call, stating your availability in British Summer Time (BST).

• A brief example of a CRM transformation you’ve supported, highlighting your involvement in business processes and adoption.