Service Desk Analyst

Service Centre Analyst (IT Support)
Location: Bristol, UK
Salary: £29k per annum
Contract: 12-Month Fixed-Term Contract (FTC)
Strong potential for permanent opportunity upon successful completion

Our client is a globally recognised organisation operating across multiple countries, delivering essential services that positively impact communities worldwide. With a strong focus on innovation, inclusivity, and continuous improvement, they are committed to providing high-quality support across a modern and evolving IT landscape.

Based in Bristol, you will act as a key point of contact for IT support, delivering first-line technical assistance and excellent customer service. You’ll collaborate with internal teams and global stakeholders to resolve issues, improve processes, and maintain a reliable IT environment-ideal for someone proactive, customer-focused, and eager to grow within a supportive team.

Key Responsibilities

• Provide first-line IT support via service portal, phone, and face-to-face interactions
• Troubleshoot and resolve incidents across a range of technologies
• Proactively identify and resolve potential issues before they impact users
• Maintain and improve IT documentation and knowledge base
• Support IT asset management processes
• Contribute to continuous improvement of service delivery and operational procedures
• Collaborate with global IT teams and internal stakeholders

Skills & Experience Required

• Experience supporting Microsoft technologies including Azure AD, M365, Exchange Online, and SharePoint
• Knowledge of Active Directory, DNS, TCP/IP, and networking fundamentals
• Experience with Windows 11, MS Office, and device builds (Intune)
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage workload independently and prioritise effectively

Interested? Apply now to learn more about this opportunity and take the next step in your IT support career.

*P. S: The company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.