Service Operations Engineer (2nd Line) Stoke-on-Trent, UK | Hybrid | Defence & Secure Environment
iO Associates are partnered with a specialist secure ICT provider supporting the UK Defence and Security sector, currently looking to hire Service Operations Engineer to join their growing operations team.
Key Responsibilities:
Provide 2nd line support across hardware, software, networking, and cloud
Troubleshoot and resolve incidents within SLAs, supporting 1st line as escalation
Monitor systems, manage patching, and implement changes
Coordinate with vendors and internal teams on complex issues
Key Requirements:
2+ years in IT support / Service Desk (ideally MSP)
Strong Windows, Microsoft 365, and basic networking knowledge
Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS)
Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira)
Security Requirements: Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available.
What’s on Offer:
Work within defence & secure environments
Strong technical exposure and growth opportunities
