Technical Support - 2nd/3rd Line

Technical Support – 2^nd/3^rd
Swindon- Hybrid
Up to £36,000 per annum

A Technical “2^nd/3^rd Line Support” analyst is required to join a leading UK professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous improvement.

You’ll be the go‑to expert for deskside issues, taking ownership of incidents and service requests, keeping users informed, and ensuring resolutions stay within SLA. You’ll work closely with 3rd line teams on deployments, testing and migrations, and help shape ITIL processes.

Required Skills:

• Experience providing support to 3^rd Line.
• Strong experience as the 2^nd Line support.
• 3+ years experience in service desk, or IT help desk environment.
• Strong troubleshooting skills across operating systems.
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Strong knowledge of Windows 11, AD, Group Policy, Entra ID, Exchange, O365.

You’ll be joining a team that values clarity, collaboration, and high-quality service delivery, supporting a large and diverse user community with opportunities to further develop technical capability.

*P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.