Senior ServiceNow Implementation & Transformation Consultant

Location: UK (Hybrid)
Contract: Consultancy / Interim
Sector: Public Sector – Policing
Programme: ServiceNow & CRM Transformation

About the Opportunity

We are embarking on a major ServiceNow implementation for one of the UK’s police forces as part of a wider CRM and service transformation programme. Following a comprehensive platform down‑selection process-including ERP and CRM options ServiceNow has been selected as the preferred solution.

To support delivery alongside our specialist partners, we are seeking an experienced Senior ServiceNow Implementation & Transformation Consultant to play a key role in shaping, guiding, and delivering this high impact public sector programme.

This is a unique opportunity to help modernise critical policing services and drive meaningful organisational change.

Key Responsibilities

• Lead end to end delivery of the ServiceNow implementation
• Work closely with programme leadership, delivery partners, and police stakeholders
• Translate business requirements into scalable ServiceNow solutions
• Support CRM transformation activities across the wider programme
• Provide expert input into design, governance, and implementation planning
• Oversee integration, configuration, and deployment activities
• Ensure successful adoption across operational teams
• Drive best practice across service management and digital transformation

Required Experience

We are looking for someone who has:

• Delivered or led major ERP or CRM implementations
• Strong expertise in Sapoint or ServiceNow implementation and transformation
• Experience in complex, multi stakeholder environments (public sector beneficial)
• A proven ability to guide programmes through design, build, and deployment
• Excellent stakeholder engagement and communication skills
• A track record of delivering digital transformation at scale

Desirable Experience

• Previous experience working with policing or justice sector organisations
• Background in service design, ITIL, or service management transformation
• Knowledge of integrations across CRM, ERP, and service management technologies