User Researcher - into FCDO

SC Cleared User Researcher – Central Government

Active SC Clearance Required

6 Month Contract with likely extension
London 
Start Date: ASAP
£550-£650 per day, Inside IR35 (Depending on Experience)

Our client is a technology-led consultancy delivering secure digital services and transformation programmes across the UK Central Government and Defence sectors.

They are currently seeking an SC Cleared User Researcher to support the delivery of a high-profile digital programme. Working within a multidisciplinary team, you will help ensure services are designed around genuine user needs, generating evidence and insights that inform service, policy and product decisions throughout the delivery lifecycle.

This role will suit someone with strong public sector experience who is comfortable working closely with Service Designers, Interaction Designers, Product Managers and Technical Delivery teams throughout the full service lifecycle.

What you’ll do:

• Plan and deliver qualitative and quantitative user research activities
• Conduct interviews, usability testing, workshops and user engagement sessions
• Analyse and synthesise research findings into actionable insights
• Develop personas, user needs and journey maps to influence service design
• Work collaboratively within Agile delivery teams to shape and improve services
• Ensure research aligns with GDS standards and best practice
• Facilitate stakeholder engagement sessions and communicate research findings effectively
• Support services through Discovery, Alpha, Beta and Live phases

Key requirements:

• Active SC Clearance, used within the last 12 months
• Experience delivering User Research services within Central Government or Defence environments
• Strong understanding of GDS Service Standards and Government Design Principles
• Experience planning and conducting a range of qualitative and quantitative research methods
• Comfortable working within multidisciplinary Agile teams
• Strong stakeholder engagement and communication skills

Desirable experience:

• Defence Digital, MOD, Home Office or wider National Security experience
• Experience supporting GDS service assessments
• Knowledge of accessibility, inclusive research and assisted digital needs

If you hold active SC clearance, please don’t hesitate to apply as I will be sending suitable CVs to the client ASAP.