IT Support Engineer

Hybrid - Cardiff (2 days a week on site)

Salary - £30,000 - £33,000

We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure.

This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go-to person for everything from server and network administration to user support and bespoke software troubleshooting.

What You'll Be Doing:

Server Support

Manage backups, security protocols, and business continuity planning
Support and maintain printers and scanners

Web & Cloud Support

Configure and maintain IIS and FTP services
Recommend improvements to existing cloud-based processes

Network Administration

Support firewalls, switches, routers, and cabling infrastructure
Oversee internet connectivity, telephony (landline & mobile), and IT hardware

PC & User Support

Handle desk moves, software installations, and troubleshooting
Provide responsive support to internal users and external members

Telephony & Bespoke Software

Troubleshoot phone systems and support in-house maintained applications
Assist with order queries and ensure smooth user experience

What You'll Bring:

Essential Skills

Experience administering Windows-based servers
Strong understanding of backups and network infrastructure
Familiarity with web servers and FTP configuration
Confident troubleshooting across hardware, software, and connectivity issues

Bonus Skills

Exposure to Office 365 and Azure environments
Experience supporting bespoke or process-driven software
Understanding of security policies and accessibility standards

We are looking to onboard this person in December/January so if you're looking for a new opportunity, please share your CV and we can arrange a call to discuss further!