Are you a skilled Field Service Engineer looking for your next career move? Are you looking to join a company where they pride themselves on fostering a vibrant company culture and making waves in the Food and Beverage Robotics Industry? Then look no further.

iO Associates are proud to partner with an award-winning, scale-up Robotics company in the search for a Service Support Engineer to join the team.

This is a really exciting time to join the company during an impressive growth period after significant investment. They have a clear mission to develop systems that outshine existing alternatives in terms of both affordability and simplicity. Since starting the business 7 years ago, they have successfully done this and developed an impressive AI product which is now disrupting the Food & Beverage market.

As the Service Support Engineer, your main focus will involve installing new systems whilst keeping their current systems up and running.

Main responsibilities:

Opportunity to diagnose and resolve hardware, network and software-related issues effectively.
Autonomy to provide timely technical support to clients, this could be via phone, email or in person.
Install and maintain company equipment.
Troubleshoot and resolve customer issues.
Partake in regular system maintenance, and then perform updates and upgrades when needed.
Track and document customer interactions, support activities and solutions in CRM system as well as assist in the development/improvement of support processes and documentation.
Travelling around the UK to company and client sites

You will need:

5+ years' experience in a Field Service role
Track record working with FMCG machinery.
Exceptional problem-solving and analytical skills.
Engineering background - multidisciplinary
Strong customer service and communication skills
Formal Engineering Qualification/Apprentice trained.

In return for this, you will receive a salary of up to £50,000 (DOE) alongside some great benefits such as 22 days of holiday plus bank holidays, an employee discount scheme, and a company EIS share scheme.

This is an exciting opportunity to join a rapidly expanding company. As part of the team, you'll have the chance to develop and advance your career. If you meet most of the criteria outlined above and want to learn more, don't hesitate-apply today!