Tech & Digital

1st Line Support - Remote - £30,000

  • Location


  • Sector:

    Public Sector & Health Tech

  • Job type:


  • Salary:

    Up to £30000.00 per annum

  • Contact:

    Erin Gregory

  • Contact email:

  • Job ref:


  • Startdate:


Role: IT Support
Type: Permanent
Salary: £30,000
Location: Fully remote
Start: ASAP

iOAssociates are working with a leading healthcare technology company who are seeking a Technical Specialist to join their team on a permanent basis. The company are dedicated to revolutionising healthcare technology to improve patient outcomes and streamline operations.

The role is remote but you may be required to travel to the office for meetings from time to time.

Key Responsibilities:

  • Serve as the initial point of contact for all end user support calls and emails
  • Ensure effective incident management processes are followed
  • Accurately log and monitor all incidents to identify potential problem trends
  • Escalate incidents to 2nd line teams promptly when necessary
  • Identify and diagnose issues, providing support and advising users on appropriate actions
  • Monitor issues from initiation to resolution, providing essential advice and support to end users
  • Assist in developing Knowledge Articles and communications for end users

Key Skills:

  • Clear and effective communication with both technical and non-technical staff
  • Strong problem-solving skills
  • Previous experience in a busy IT Support Desk environment
  • General knowledge of IT systems and infrastructure, with a quick ability to learn new tools/areas
  • Flexibility to adapt to rapidly changing priorities
  • Attention to detail and a methodical approach to work
  • Proficiency with Microsoft Office, including Microsoft Sharepoint


Familiarity with Halo Service Desk software

Knowledge of endoscopy and healthcare software

Understanding of image capture technologies

If you're passionate about healthcare technology and have the skills to excel in this role, don't hesitate in applying now!