2nd Line Infrastructure Support Engineer

iO Associates are working with an industry-leading company who are on the lookout for a 2nd Line Infrastructure Support Engineer in their Bristol office to help them in their continued growth. They provide technology services to household names in th UK and internationally

This company is well-known for its innovative approach to technology, and it top quality training and development. This Infrastructure Support Engineer will have the opportunity to learn AWS and SD-WAN among others. They are able to interview and onboard remotely.

Role: 2nd Line Infrastructure Support Engineer

Location: Bristol

Salary: £30,000 - £40,000 + excellent benefits

This position will provide 2nd ine infrastructure support to customers as well as internal staff, and working with a variety of different technology.

In this role you will handle escalations from first line support, providing an excellent level of customer support. Communication with team members and customers is a key skill for this opportunity.

Responsibilities of this role include:

• Daily checks on customer systems
• Liaising with developmet and consultant teams on issues
• Liaising with 3rd part vendors
• Log file analysis and fault investigation

This role will involve working with:

• Windows OS
• Active Directory
• Dell storage
• VMWare
• Cisco
• Microsoft SQL
• Active Directory and Group Policy

If you would like to hear more about this opportunity, and benefits, please apply here and I will be in touch swiftly.

Alternatively, email c.fitzgerald @ ioassociates.co.uk or contact Ciara FitzGerald on LinkedIn.