Tech & Digital

2nd Line Support

  • Location


  • Sector:

    Cloud, Infrastructure & Support

  • Job type:


  • Salary:

    £25000 - £35000 per annum + excellent benefits

  • Contact:

    Ciara Fitzgerald

  • Contact email:

  • Job ref:

    2nd Line Sup_1593076819

  • Startdate:


iO Associates are working with an industry-leading company who provide technology services to household names in th UK and internationally. They are currently on the lookout for a 2nd Line Support in their Bristol office to help them in their continued growth.

This company is well-known for its innovative approach to technology, and it top quality training and development. This Infrastructure Support Engineer will have the opportunity to learn AWS and SD-WAN among others. They are able to interview and onboard remotely.

Role: 2nd Line Support

Location: Bristol

Salary: £25,000 - £35,000 + excellent benefits

This position will provide 2nd ine infrastructure support to customers as well as internal staff, and working with a variety of different technology.

In this role you will handle escalations from first line support, providing an excellent level of customer support. Communication with team members and customers is a key skill for this opportunity.

Responsibilities of this role include:

  • Daily checks on customer systems
  • Liaising with developmet and consultant teams on issues
  • Liaising with 3rd part vendors
  • Log file analysis and fault investigation

This role will involve working with:

  • Windows OS
  • Active Directory
  • Dell storage
  • VMWare
  • Cisco
  • Microsoft SQL

If you would like to hear more about this opportunity, and benefits, please apply here and I will be in touch swiftly.

Alternatively, email c.fitzgerald @ or contact Ciara FitzGerald on LinkedIn.