Tech & Digital

2nd Line Support

  • Location


  • Sector:

    Cloud, Infrastructure & Support

  • Job type:


  • Salary:

    £25000 - £30000 per annum + excellent benefits

  • Contact:

    Ciara Fitzgerald

  • Contact email:

  • Job ref:


  • Startdate:


IO Associates are exclusively helping a Defence company recruit 2 x 2nd Line Support Engineers in North Bristol. You will work as part of a new IT Service Desk team in a hands-on and varied role - from triage and diagnosis of issues on the service desk to the technical administration and support of operational systems.

The successful candidate will be joining a small team within a rapidly growing IT environment and have exposure to lots of exciting projects.

** Please note due to the projects all candidates must be eligible for SC (DV Capable)/UK National **


Role: 2nd Line Support

Salary: £25,000 - £30,000 + Fantastic Benefits + Career Progression

Location: North Bristol - Role will predominantly be office based with some WFH flex


  • Providing Service Desk IT support to business users
  • Diagnose hardware and software faults
  • Software/hardware installations and equipment deployments
  • Install, configure, monitor and maintain the IT infrastructure. This includes an element of server management, Wi-Fi, networking and backups


  • 2-3 Years IT Support experience
  • Ability to communicate technical issues to non-technical people
  • Experience of Windows operating systems and working knowledge of Microsoft Active Directory, Group Policy, WSUS, NPS
  • Experience of administering Office 365, Teams, Sharepoint Online and understanding Azure concepts
  • Knowledge of basic networking concepts

This company plans on tripling in size in the next year - with such extensive growth, progression is hugely rapid.

If you would like to hear more about this opportunity, please apply here. Alternatively, email c.fitzgerald @ or contact Ciara FitzGerald on LinkedIn.