Tech & Digital

2nd Line Support Engineer

  • Location

    Newcastle-under-Lyme

  • Sector:

    Cloud, Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £0.00 - £30000 per annum

  • Contact:

    Amit Kumar

  • Contact email:

    a.kumar@ioassociates.co.uk

  • Job ref:

    BBBH159413_1746521031

2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent

Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.

iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.

Your Key Responsibilities:

  • Providing remote and onsite support to a wide range of clients
  • Responding to service desk tickets and calls in a timely manner
  • Installing, configuring, and supporting client infrastructure (hardware/software)
  • Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
  • Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
  • Supporting virtualization technologies such as Hyper-V and VMware
  • Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP)
  • Occasional travel to client sites and the Manchester office (expenses covered)

What You'll Bring:

  • A minimum of 2 years in a 2nd Line Support or MSP-based service desk role
  • Strong problem-solving skills and a logical approach to troubleshooting
  • Comfortable with client interaction via phone, email, and face-to-face
  • Knowledge of MDM, networking principles, and Microsoft ecosystem technologies
  • A valid UK driving licence and access to your own vehicle

What's in It for You?

  • Competitive salary (depending on experience)
  • 25 days' holiday + bank holidays + your birthday off
  • Flexible working and hybrid arrangements
  • Private healthcare plan
  • Paid day off for charitable volunteering
  • Mental health support via trained first aiders
  • Team events and regular social activities
  • A culture of ongoing training and career development

Sound like the right fit?
If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.