3rd Line IT Support Engineer - Oxford (Woodstock HQ)
Salary - £40,000 - £45,000

We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies.

Based at the Oxford head office in Woodstock, you'll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security.

What you'll be doing

Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer.
Administer and maintain core network, infrastructure, and VMware environments.
Monitor, troubleshoot, and optimise server and network performance.
Manage DR systems and business continuity, ensuring secure access to services from any location.
Liaise with third parties to resolve technical issues.
Create and maintain high-quality documentation, manuals, and procedures.
Support software lifecycle management, including testing updates before production rollout.
Proactively identify opportunities to improve IT services and infrastructure.
Apply security and compliance best practices to keep systems and data protected.

What we're looking for

Strong background in 3rd line or infrastructure support.
Expertise in:
- Security Infrastructure & Cyber Security best practices
- Windows Desktop & Server environments
- Microsoft 365 Cloud Platform
- Networking services and troubleshooting
- Virtualisation (VMware / Hyper-V)
- AD (on-premise & Entra ID) environments
- ITSM systems & ticket management
- Backup and disaster recovery systems
Knowledge of ITIL and Change Control best practices.
Strong communication skills and ability to collaborate across teams.

If interested, please share your CV and we can arrange a call to discuss further.