Tech & Digital

Customer Success Manager

  • Location


  • Sector:

    Cloud, Infrastructure & Support

  • Job type:


  • Salary:

    Up to £90000 per annum

  • Contact:

    Jon Pritchard

  • Contact email:

  • Job ref:


  • Consultant:

    Jon Pritchard

Customer Success Manager
Would you be interested in working for a market leading organisation, who are utilising artificial intelligence software, to offer a unique product in their sector? The prospective Customer Success Manager will be joining a small and dynamic team, who are keen to help their customers understand their own data through the use of their product.
Key deliverables:
  • Ensuring customer satisfaction and retention post sale
  • Working with government and/or enterprise clients
    • Overseeing product deployments
    • Enabling them to utilise product potential
Essential criteria:
  • Excellent Customer Success expertise
    • Backed by numbers/KPIs and retention
    • Able to articulate the deliverables and how those relationships have been built
  • Strong professional background working with government and/or enterprise level clients
  • Strong stakeholder management skills and business acumen
  • Strong background in managing complex product deployments
  • A military/SC/DV background is highly desirable
  • Happy travelling customer sites / conventions when required
The business is keen to appoint two skilled Customer Success Managers at short notice and interviews will be arranged swiftly (2 stages). A salary of up to ~£85,000 is being offered as part of a competitive package (including commission scheme and fully covered business travel). This is a hybrid role and the successful candidate(s) will need to be in London 2 days per week for team meetings.
Are you ready for your next challenge working for an industry leading organisation? If so, please do not hesitate to get in touch.
Alternatively, do you know anyone within your network who might be keen?
Customer Success Manager