First Line Support Engineer

iO Associates are working with a well-established, reputable Professional Services organisation who have a new requirement for a First Line Support Engineer.

In this role you, will have the opportunity to learn from Infrastructure Engineer, Project Managers and the Head of IT. The company take training and development seriously, and are looking for someone who wants to learn.

Role: First Line Support Engineer

Location: Bath

Salary: £20,000 - £24,000 + benefits

This role will involve responding to ticket queries and supporting users over phone, email and Teams.

You will resolve technical queries, escalating where appropriate.

Technically, this role will involve working with:

• Ticketing systems
• Windows
• Active Directory
• Office 365 (no experience required)

Communication and teamwork skills are fundamental to this role.

The company sees IT as an essential, enabling force within the business, and have recently further increased their IT investment. There are multiple projects underway on the company's systems and applications.

This is a well-respected company, a career-defining move. A great opportunity for further progression.

If you would like to hear more about the opportunity, please apply here.

Alternatively, email c.fitzgerald @ ioassociates.co.uk or contact Ciara FitzGerald on LinkedIn.