Global Head of Service Operations

IO Associates are helping a global organisation recruit a Global Head of Service Operations in Wiltshire. The successful candidate will design, deliver and maintain world class production operations working closely with Directors, Heads of Practice, Functional Leads, Strategic Partners and 3rd Party Vendors across the business.

Headlines

Role: Global Head of Service Operations

Salary: Up to £90,000 (Dependant on experience)

Location: Wiltshire

Benefits:

** This primarily will be office based after Covid restrictions, however there will be some partial WFH flex if and when needed **

Responsibilities

• Deliver the strategic vision and alignment across global IT for service operations
• Deliver a reputable, operations framework
• Provision effective controls for incident recovery models
• Deliver effective business as usual production system monitoring and alerting on all core services
• Deliver IT Service Operations in line with Business Process KPIs & User Experience

Experience

• Customer focused, organised and confident
• Have a sense of urgency and remain calm under pressure.
• Ability to deliver results
• Experience in complex, multi-office IT Environments
• Outstanding interpersonal communication skills
• Stakeholder Management
• Enthusiastic advocate of business change and innovation.
• Ability to influence, coach & mentor

For more details, drop me a call and we can speak about the opportunity in more detail!