Tech & Digital

IT Service Delivery Manager - IT Networking, Cloud or Security

  • Location


  • Sector:

    Tech & Digital

  • Job type:


  • Salary:

    + Company Benefits

  • Contact:

    Stuart Lewis

  • Contact email:

  • Job ref:


  • Startdate:


  • Consultant:

    Stuart Lewis

Service Delivery Manager wanted by one of the UK's leading Next Generation Security Businesses.

As a Service Delivery Manager, you'll be the bridge between clients and service teams. Making sure services are seamlessly delivered, meeting and surpassing client demands.


  • Build and maintain strong relationships with our valued clients, understanding their needs, addressing concerns, and ensuring their satisfaction.
  • Monitor and manage desktop support, IT service desk, and VIP support functions. Keeping service levels high and implement improvements where needed.
  • Taking charge of critical incidents, coordinate resolutions, and facilitate post-incident reviews.
  • Manage service delivery schedules and financial aspects.
  • Develop a deep understanding of projects to provide end-to-end solutions.


  • Commercial experience within Service Delivery or Customer Success.
  • Knowledge of IT Networking, Automation, and/or Cyber or Network security.


  • Competitive Salary + Free Parking. Free Food & Drinks. Pool Table & Bar. Gym & Spin Classroom.
  • Paid Technical Training, i.e., Certifications.
  • Remote Working (Ideally working from office once per week, however, can be once/twice times per month).
  • Hampshire HQ. Modern and replenished workplace (when in office).

This is a fantastic opportunity for Service Delivery or Customer Success professionals to join a rapidly expanding business, with excellent technology offerings, training & development and fast-track career progression. Simply apply or send your most recent CV to Stuart Lewis at iO Associates or contact me on 0117 4094 654

s.lewis @